Kristin strives to make people happy with a good experience.
Kristin Zibell is a digital experience leader who strives to create experiences that make people happy and successful. She has over 14 years experience in all facets of user experience that started with her first job as “webmaster” when the Web was two years old. Her portfolio of work includes Fortune 500 companies and startups alike. Kristin’s favorite projects are ones where she can fully dig in to understand the user, market, and business, construct excellent strategy as a vision for an ideal user experience, and lead a team to tangible, real-world results. The well known brands she's worked at or on are: Google, CA Technologies, IBM, Dell, American Express, Informatica, EMC/VMWare, FoxSports, Nestle, MillerCoors, Kraft (now Mondelez), and GE Medical Systems.
In addition to UX, Kristin has several years experience in brand management and marketing, creating marketing strategy and leading cross-functional teams to launch campaigns and products, while managing day-to-day operations.
With these two tracks of knowledge, Kristin can see across the entire journey and create a strategy that leads to user and business success across all touch points. Her belief is that no matter what you call them – clients, customers, leads, prospects, tickets, or users – people are people. She believes businesses can either help them or harm them in their experience. Her career is focused on helping.
Recent Speaking Events
Designing Evocative Signature Moments, panel member at Forrester CX NYC 2018
Choosing the Right Metrics for UX Design, presented at UXPA Boston 2017 annual conference
Recent Published Articles
Effective and Efficient: Conducting UX and Design Reviews in UXPA Magazine
Seven UX Best Practices for Community Design in UX Magazine
"Kristin is a highly skilled, diligent, insightful UX strategist. She brings the big-picture viewpoint to clients' particular business goals, offering them the clearest route to a successful payoff with fully thought-out design strategy.
Kristin's work ethic is of the highest order. She is a practiced and disciplined consultant to Fortune 50s and ambitious startups alike. I have never seen Kristin not hit the target and exceed expectations on a project she undertakes."
Lital M, UX strategist
Kristin also runs the web site Takeyourbigtrip.com since 2010 and has been a speaker in the Bay Area and at SXSW on how to make a plan to travel the world.